Hotel Policies
Check in: 4:00 PM Check out: 11:00 AM
Please note: Early check-in requiring keys before 4:00 PM may be charged $25 plus a 17.23% tax and is based upon availability.
HOUSEKEEPING
Housekeeping service will be limited, as they will not service rooms daily. We are happy to deliver additional towels or remove trash upon request. Guests will have the option to request service on every 3rd night of their stay. Should you need to schedule service, please contact the Guest Service Desk by 9pm to schedule service for the next day. Same day housekeeping service is not available. Please contact the Guest Service for assistance at ext. 3880
CHECK IN & CREDIT CARD POLICY
Valid identification must be presented at check-in (cash not accepted) and for all credit card transactions during your stay. Credit cards must have chip technology to be used at the hotel.
SELF-PARKING
The hotel parking lot is $26/day (includes city tax, subject to change). Upon check in, you will be issued a parking pass for your car as well as a parking card to enter and exit the lot.
SCOOTERS
Guest using scooters will be accommodated in guestrooms on the first floor. There is an 800lb combined weight maximum for our hotel shuttle lift.
ADA POLICY
The hotel is compliant with ADA policies, and offers ADA compliant guest rooms, most with roll-in showers. For guests requiring wheelchair or motor scooter rentals, please contact our hotel Concierge at 714-778-1700 ext. 3803.
ALCOHOL POLICY
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
CHECK POLICY
Personal checks are not accepted unless the check is received a minimum of 14 days prior to arrival.
Check cashing services are not available.
INCIDENTAL DEPOSITS
For incidental charges, a credit card authorization deposit of $200 is required for all reservations at check in. Additional authorization will be required once incidental charging begins. Please note: If paying with a debit card, funds will be held from your account and applied to any incidental that may be incurred. If there are no charges, this hold amount will be released back to your account but can take up to 14 days to process. Anaheim Majestic Garden Hotel is not responsible for any returned checks or bank fees due to credit holds.
CONNECTING ROOMS
The hotel offers several pairs of connecting rooms. Most of these pairs have two queen-size beds in each room; a few have one king bed in one room and two queen beds in the other. The hotel will make every effort to honor a request for connecting rooms, but they cannot be guaranteed before check-in.
EARLY DEPARTURE POLICY
Please be advised that a fee of one night’s room rate plus taxes may apply to early departures.
EARLY ARRIVAL POLICY
Arrivals prior to check-in time cannot be guaranteed but will be honored based upon availability. Any arrivals prior to 9 AM will be subject to an additional night’s fee.
EXTRA BEDDING POLICY
A rollaway bed is available for an additional fee of $30 plus tax per night.
GIFT CERTIFICATE POLICY
To purchase or redeem a gift certificate, please contact the hotel directly.
ID REQUIREMENT
For security purposes, valid photo identification is required at check-in. Acceptable forms include a passport and a U.S. government-issued ID.
DELIVERIES AND FEES
Special arrangements must be made for receiving any equipment, goods, displays or other materials, which will be sent, delivered, or brought into the hotel. Failure to do this may result in deliveries being refused or material being unavailable when required. Our Receiving Dock is open from 7 AM-4 PM, Monday through Friday. Advance arrangements must be made through our Hotel Management for weekend deliveries. The registered guests name must appear on the package and match exactly as it is in the hotel registration system. All packages received will be stored and locked in a designated space. Please refrain from shipping materials more than two (2) days prior to the meeting date. Please have boxes delivered to the hotel during the designated days of storage. Boxes received prior to this date will be charged a $5 per box, per day storage fee. Any materials being sent to the hotel must be marked as follows:
HOLD FOR ARRIVAL
ATTN: Guest’s Name and Organization
Arrival Date:
Hotel Contact:
YOUR COMPLETE RETURN ADDRESS
ADDRESS PACKAGE AS FOLLOWS:
ANAHEIM MAJESTIC GARDEN HOTEL
900 South Disneyland Drive
Anaheim, CA 92802
Handling Fees for inbound packages (tax not included):
0-5 lbs: $5 per box
6-20 lbs: $10 per box
21-50 lbs: $15 per box
Over 50 lbs: $25 per box
Crates: $100 per crate (advance notice of delivery is required)
Pallets: $105 per pallet (advance notice of delivery is required)
The hotel does not have storage space for refrigerated items, crates, pallets or large shipments. Any materials that arrive at the hotel may arrive no earlier than two (2) days prior to guest arrival or start of the program date. The above handling and storage fees will be assessed. The hotel does not accept any liability for equipment, goods, displays or other materials which fail to arrive at the hotel. The hotel will not be liable for loss or damage. The hotel is unable to ship to international addresses.
PET POLICY
Pet fee is $150/room. Cats and dogs are permitted in designated two queen bed traditional rooms only. Maximum two pets per room. These rooms are limited in number. When traveling with a pet and/or service animal, it is imperative that you notify the hotel in advance of arrival. Please contact the hotel in advance to arrange for a pet room assignment. A non-refundable deposit of $200 plus tax will apply per stay. Upon registering your pet at check in, you will be issued a pet tag that will be required to be attached to the pet’s collar at all times while on hotel property. This signifies to all hotel staff that your pet has been properly registered. The pet must be accompanied by its owner at all times—on a leash or in a crate—and may not be left in a room unattended without an owner present. A waiver must be signed at check-in, and guests will be responsible for repairs of excess damage or if deep cleaning is required. If damage is discovered after checkout, the credit card on record will be charged.
Service animals that provide assistance to individuals with disabilities are welcome at the hotel. The pet fee is waived for service animals.
Leashed pets are permitted on the hotel’s Dream Machine Shuttle. Dog kennels are available at Disneyland® Resort for a fee. Veterinarian paperwork is required.
CREDIT/DEBIT CARD POLICY
Debit and Credit cards will be authorized at check-in for the amount of your stay plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution, and the hotel will not be responsible for any resulting fees or charges.
If you have a prepaid reservation you will need to present the same credit card used at hotel at check in time. If the credit card is not presented at check in, the guest is responsible to provide payment with an alternate credit card/debit card at check in and the original credit/debit card will be refunded.
SMOKING POLICY
All guest rooms and most public areas are 100% smoke-free. Smoking is permitted on the Bistro patio, rose garden, pond courtyard and a designated area in front of the hotel. A $200 cleaning fee will be charged to any guest who violates the policy by smoking in any guest room.
